Privacy Policy

Hola City (alternatively "Hola City", "us", "us" or "our") respects your privacy and is committed to complying with this privacy policy ("Privacy Policy").

This Privacy Policy applies to information collected on our website at http://www.holacity.io (hereinafter referred to as the "Service").

Our Privacy Policy explains what information we collect about you, including how we collect, use, disclose and protect such information. Changes to This Privacy Policy We may update our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page, which will become effective immediately after publication.

You are encouraged to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy will become effective when posted on this page. The latest version of the Privacy Policy is reflected with the effective date at the top of this Privacy Policy. Types of Data Collected Personal Data You Provide to Us When using our Service, you may provide us and our third-party service providers with certain information that can be used to identify you (“Personal Data”). Personal Data you may provide to us includes, but is not limited to: Name E-mail address Username and password sound and image Usage Data (as described below) Cookies and other tracking technologies (as described below) Other Personal Data you may choose to provide to us through the Service or otherwise.

Usage data We and our third-party service providers may collect information that your browser sends (“Usage Data”) whenever you visit or access our Service through or through a mobile device.

This Usage Data includes your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. Cookies, Web Beacons and Other Tracking Technologies By placing a small file known as a cookie or other similar tracking technology on your computer or other device, we and our third-party service providers' servers may passively collect information about your use of the Service for reasons including: Service functionality and security, Analyzing traffic on the Service, Visiting the Service to personalize your experience, serve targeted ads, and improve your experience on the Service.

Cookies are files with a small amount of data that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Examples of cookies we use include: Session Cookies: We use Session Cookies to operate our service. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

Security Cookies: We use Security Cookies for security purposes.

Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests. You can instruct your browser to reject all cookies or to indicate when a cookie is sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

Cookies are files with a small amount of data that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Examples of cookies we use include: Session Cookies: We use Session Cookies to operate our service. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

Security Cookies: We use Security Cookies for security purposes.

Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests. You can instruct your browser to reject all cookies or to indicate when a cookie is sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

Other tracking technologies such as web beacons, tags and scripts are also used to collect and track information and to improve and analyze our Service. Web beacons collect only limited information and do not collect any of your Personal Data.

Google Analytics We may use Google Analytics, a web analytics service provided by Google, to better understand your use of the Service and how we can improve the Service. Google Analytics collects information such as how often users visit a website, which pages you visit when you visit, and what other websites you use before coming to this website.

Google Analytics only collects the IP address assigned to you on the date you visit a website, rather than your name or other directly identifying information. We do not combine information collected through the use of Google Analytics with your Personal Data.

Although Google Analytics places a persistent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone other than Google. Google Analytics uses the cookie(s) and information collected by Google Analytics to track your online activities over time and across different websites when you use our Service and other websites. Google's ability to use and share information collected by Google Analytics about your visits to the Service is governed by the Google Analytics Terms of Service and the Google Privacy Policy.

Google may use the data collected to monitor and review the use of the Service, to compile reports on its activities and to share it with other Google services.

To better understand how Google may use the data it collects on the Website, please review the "How Google Uses Information From Sites or Apps That Use Our Services" (available here).

Use of Data Hola City and our third party service providers collect and use Personal Data for the following purposes, including but not limited to: to provide you with our products and services. To provide, operate and maintain our service. To improve our products and services, the Service, the user experience and our business. security purposes, including monitoring, risk assessment, addressing Service integrity and security issues, and fraud and crime prevention/detention.

To inform you about changes to our service.

To allow you to participate in interactive features of our Service when you choose to do so. provide customer support. To monitor the use of our service. to detect, prevent and address technical issues. To send you information you request from us, including to respond to inquiries or requests for information about us or the Service. To fulfill our obligations arising from all contracts concluded between you and us, including invoicing and collection, and to exercise our rights.

Expiration and renewal notifications, email instructions, etc. to provide you with notifications about your account and/or subscription, including to provide you with promotional or marketing materials, news, special offers and general information about other goods, services and events.

Other business purposes, including but not limited to verifying your identity, age and/or payment details, investigating Service-related complaints, research and analysis, marketing, advertising, customer purchasing preferences and trends, and dispute resolution.

In connection with the merger or similar consolidation of Hola City with or to another entity. Comply with law enforcement, government agencies, or a government order.

comply with any Hola City policies and applicable legal requirements or as permitted by these. engage in other activities discussed under this Privacy Policy or by Hola City in its sole discretion. For any other purpose with your permission.

Disclosure of Data In addition to the uses set out or described in this Privacy Policy, we may add Personal Data described in this Privacy Policy to our database.

We may share Personal Data with other third parties, such as our subsidiaries, affiliates or trusted business partners and service providers, to help provide the Service, provide our products and services, provide advertising and marketing, perform statistical analysis, send you correspondence.

Provide customer support, protect against potential fraud, or investigate fraudulent or illegal activity, or perform other functions consistent with the operation of the Service and our products and services.

We may also share Personal Data with professional advisers such as lawyers, auditors, bankers and insurers in the course of their professional services to us.

We may disclose Personal Data if we are subject to a subpoena or court order, or if we are otherwise legally required to disclose information. We may also use Personal Data if we believe such disclosure is necessary to establish or exercise our legal rights, to assert and defend legal claims, or to investigate, prevent or take other action regarding actual or suspected illegal or fraudulent activities; and We can disclose. potential threats to the physical safety or well-being of any person.

In the event that we merge, acquire or otherwise merge with another legal entity, the Personal Data we collect may be transferred to that legal entity. If any bankruptcy, liquidation or restructuring action is brought by or against us, your information may be considered a transferable asset to third parties.

Data security The security of your data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable methods to protect your Personal Data, we cannot guarantee its absolute security.

Links to Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly recommend that you review the Privacy Policy of each site you visit.

We have no control over it and this Privacy Policy does not apply to the content, privacy policies or practices of any third party sites or services.

User-Contributed Content Except as expressly provided in this Privacy Policy, any information, communication or material you post to the Service is done at your own risk and without any expectation of privacy.

Social Media Platforms Any information, communication or material you post to any page associated with Hola City on social media platforms is done at your own risk and without any expectation of privacy. All such submissions are subject to the terms of use and privacy policy of that social media platform.

Children's Privacy Our Services are intended for a general audience and are not intended for use by children under the age of 13 ("Children").

We do not knowingly collect Personal Data from Children or sell products to Children. In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from Children.

Visiting the Service from Outside the United States If you are visiting the Service or any part of it from outside the United States, your information may be transferred to, stored and processed in the United States. The data protection and other laws of the United States may not be as comprehensive as those in your country. By using any part of the Service, you consent to the transfer of your Personal Data to our servers and databases in the United States and to third parties with whom we share such information as described in this Privacy Policy.

Monitoring Requests Some state laws require us to indicate whether we comply with the "Do Not Track" settings in your browser regarding targeted advertising. We adhere to the standards set forth in this Privacy Policy and do not track or follow Do Not Track browser requests.

Other Data Protection Rights Subject to the law, you may have certain applicable rights regarding your Personal Data, including the right to access, update, correct inaccuracies, delete or revoke our consent to use your Personal Data. Please send such requests to [e-mail] We may request certain information to verify the identity of the person making such a request.

Contact us If you have any questions about this Privacy Policy, please contact us by email at [e-mail]

Residents of the European Economic Area ("EEA") and United Kingdom ("United Kingdom") This section of our Privacy Policy applies only to our customers residing in the EEA and the UK, to the extent that there is any inconsistency with the above information. All terms not otherwise defined in this section will have the meanings defined under the General Data Protection Regulation, the Data Protection Act 2018 or the UK General Data Protection Regulation.

Legal Reason for Processing Personal Data The legal basis for Hola City processing of Personal Data will depend on the Personal Data collected and the specific context in which we collect it. We process your Personal Data in the following cases: We have received your consent to do so; We have a contract with you and we need to process your Personal Data to perform our contract with you, including to run our business, provide our products and services, and provide you with the benefits of the Service; Processing is for our legitimate business interests, such as to run our business, provide our products and services, improve and develop the Service, communicate with you, market and advertise our products and services, detect and protect against fraud, and protect you and us. protect others from security threats by enhancing the security of our network and information systems and by complying with applicable laws and industry regulations; and Comply with legal requirements, including applicable laws and regulations.

Data Storage We will retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy, except where a longer period permits or requires (such as tax, accounting or other legal requirements). We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, unless this data is used to strengthen security or improve the functionality of our Service, or where we are legally required to retain this data for longer periods.

Data transfer Your information, including Personal Data, may be transferred to and stored outside of a state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By providing your Personal Data to us, you consent to this transfer. If Personal Data is transferred outside of the EEA or the UK, Hola City will use commercially reasonable efforts to protect such Personal Data in accordance with applicable law.

Automatic Decision Making We are not involved in any automated decision-making that creates significant legal effects

Exercising Your Rights Right of Access, Rectification or Deletion. You may request to access, correct or delete inaccurate Personal Data about you. Please note that even if you request the deletion of your Personal Data, certain matters may be retained by us to meet our legal or regulatory compliance, enforce, establish or defend claims, and protect against fraudulent or abusive activity on our Service.

Right of Objection to Processing. in certain circumstances you have the right to object to our use of your Personal Data, such as when we are using your Personal Data for direct marketing; for our or a third party's legitimate interests or public interest; or for scientific or historical research and statistics.

Right to Restrict Processing. In some cases, you can request that we limit the way we use your data or "Restrict Processing". Simply a difference of opinion or opinion does not necessarily justify a restriction.

Right to Data Portability. Upon your request, you can request the portability of your Personal Data. We are happy to provide your Personal Data to you in a machine-readable or "portable" format.

Right to Withdraw Consent. If we have collected and processed your Personal Data with your consent, you are free to withdraw your consent at any time. Your withdrawal of consent will not affect the lawfulness of the processing we carried out prior to such withdrawal, nor will it affect the processing of your Personal Data on a legal basis other than consent.

Right to Complain. If you have a complaint about how Hola City is using your Personal Data, we hope you will contact us using the contact details below and we will promptly address your concern. However, you can always file a complaint with the supervisory authority in your jurisdiction. For more information, please contact your local data protection authority (contact details of data protection authorities in the EEA are available at https://edpb.europa.eu/about-edpb/board/members_en. The contact details of the data protection officer are in the UK' a Available at https://ico.org.uk/.

Contact information. Please direct any claims (as described above) or additional questions you may have regarding this Privacy Policy to [e-mail]

Australian residents This portion of our Privacy Policy applies only to our customers residing in Australia and to the extent that there is any inconsistency with the above information.

This section explains how we handle personal information relating to individuals who are Australian customers to enable us to comply with all obligations under the Australian Privacy Act. In this section, "personal information" is defined in the Australian Privacy Act and means information or opinion about an identified person or a reasonably identifiable person, whether the information or opinion is accurate or not or has been recorded on a medium. material form or not.

By choosing to use the Service, you consent to our use of your personal information in accordance with this Privacy Policy, including to monitor your use of the Service. We retain the personal information we collect from you when we have a legitimate ongoing business need (for example, to provide you with the Services you have requested or to comply with a valid legal requirement). Direct marketing. We will not use or disclose personal information for direct marketing purposes to you, except: (a) you have agreed to receive direct marketing materials; or (b) you reasonably expect us to use your personal information for this purpose; or (c) we believe you may be interested in the material, but it is impractical for us to obtain your consent. In all cases, we will ensure that our direct marketing material includes an option for you to choose not to receive such communications anymore.

Please also note that even if you have requested not to receive any further direct marketing communications, we may still notify you of changes to our terms and conditions for the supply of goods or services, surveys and other factual information. This form of communication is not considered "direct marketing" under the Australian Privacy Act. Overseas Statement. Personal information may be sent to our respective agencies outside of Australia, as permitted by the Australian Privacy Act. We take reasonable steps to ensure that overseas recipients of your personal information do not violate our confidentiality obligations regarding your personal information. However, you should note that other jurisdictions may not provide the same level of statutory privacy protection for personal information as Australia. By providing your personal information to us, you consent to us disclosing your personal information to these entities. Access, Correction and More Information. We will take reasonable steps to ensure that the personal information we collect remains accurate, current and complete.

You can request access to the personal information we hold about you at any time by contacting us at [e-mail] We will do our best to provide access to your personal information held by us upon such request, unless we are permitted to refuse to provide you with such access under the Australian Privacy Act. In addition, please contact us at [e-mail] if: (a) you wish to access the personal information we hold about you; (b) consider that the personal information we hold about you is not accurate, complete or up to date; or (c) request more information about our personal information processing practices.

There is no charge for requesting access to your personal information, but we may ask you to meet our reasonable costs to actually provide access to you.

If you believe the information we hold about you is inaccurate, outdated, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information at your request, in accordance with our obligations under the Australian Privacy Act.

complaints If you have a complaint about the way we handle any privacy issue, including access to your personal information or your request for correction, you should contact us at [e-mail]

If you are dissatisfied with the way we have handled a privacy issue, we recommend that you consult an independent counselor or contact the Australian Information Commissioner's Office for guidance on alternative courses of action that may be available. This Privacy Policy is effective from January 20, 2023